Lodge Lane is a GOOD service say the CQC

  • Monday May 9, 2016
  • EM

Service Manager Jacqui Wray Lindsay and the team are delighted with this outcome.

Positive comments from the report include:

Is the service safe? – The home was clean and staff had received training in infection prevention and control. The home had a five star rating for food hygiene. Anti-bacterial hand cleanser was available in the entrance to the home and in bathrooms. Liquid soap and paper towels were also available at all wash hand basins. A recent infection control audit scored the home at 97%.

 

Is the service effective? –Staff had a good knowledge of people's individual needs and preferences and knew where to find information in people's care plans. Some of the staff had worked at the home for some time and had got to know people's needs well. Staff told us that they spent time working with more experienced staff, until they got to know people and were confident and competent to work unsupervised.

 

Is the service caring? – People who used the service and the visitors were complimentary about the staff. Comments included: "I like it here, I like my bedroom and the staff are nice"; "I'm very happy with the care"; "I like it here, I feel safe and the staff are caring"; "I like the staff".

 

Another resident said “The staff are lovely and she trusts them". The GP said: "Lodge Lane staff are very dedicated and caring. The majority have worked at the home for many years and are like family to the residents. They are very patient with residents and very conscious of their likes and dislikes. New residents appear to settle very quickly".

Is the service responsive? – People said that the staff related to them as individuals and responded well to their needs and requests. We saw that visitors were welcomed throughout the day and staff greeted them by name.

People were encouraged to develop and maintain as much independence as possible. They were encouraged to clean their rooms, do their own laundry, go shopping and prepare simple meals.

People were encouraged to maintain and develop relationships. People were also encouraged to visit their family members and to keep in touch.

Is the service well-led? – The home had a registered manager who had been in post at Lodge Lane Nursing Home for 23 years. In conversation with the inspectors she demonstrated good knowledge of all aspects of the home including the needs of people living there, the staff team and her responsibilities as manager. She took an active role within the home, demonstrated a passion for the service and modelled high standards of care, through a hands on approach and attention to detail. She clearly knew all the people who used the service well and was able to tell the inspectors all about their needs and aspirations. She had an open door policy and during the inspection we observed her providing support to staff and people who used the service.

 

Jacqui Wray Lindsay said ‘In the 23 years that Lodge Lane has been open our goal has been to provide the highest standards of care and support. This report reflects the level of commitment the staff team have. I am proud to be the Service Manager of Lodge Lane and proud of my colleagues’.

For the full report please click on the link below:

http://www.cqc.org.uk/location/1-1305389591

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