The overall rating given by CQC is - OUTSTANDING
Are services at this location safe? - GOOD
Are services at this location effective? - OUTSTANDING
Are services at this location caring? - GOOD
Are services at this location responsive? – OUTSTANDING
Are services at this location well-led? - OUTSTANDING
Following an inspection by the Care Quality Commission the Domiciliary/Supported Living Network has received their report awarding them an overall ‘OUTSTANDING’ rating.
The following comments are just a few of the highlights taken from a glowing report:
People who used the service and their relatives spoke of the outstanding care delivery.
An outstanding characteristic for the service was the time spent developing ways to accommodate the changing needs of the people who used the service, using innovative and flexible ways to support people to move forward. The registered provider was seen to constantly adapt and strive to ensure people who used the service were able to achieve their full potential. We saw that over a period of time people had been supported to progress and their support plans and environment adapted and developed to promote their independence.
People were at the heart of the service, which was organised to suit their individual needs and aspirations. People's achievements were celebrated and their views were sought and acted on. People were supported by staff that were compassionate and treated them with dignity and respect. Without exception, people who used the service and their relatives we talked with were high in their praise about the staff that supported them.
A culture of continuous improvement was in place to promote further enhancement of the service.
There was an extremely positive and strong value based culture within the service, the management team provided strong leadership and led by example, best practice was implemented and followed throughout the service.
The chief executive and the registered manager were excellent role models who actively sought and acted on the views of people