Privacy Notice

Our Website

In order to provide you with the best experience while using our website, we may process some data about you. Your rights in line with General Data Protection Regulations (GDPR) 2018 are detailed below.

What data do we have?

So that you can submit enquiries online it will be necessary for us to ask you for your name, email address and telephone number.

Why do we have this data?

By law, we need to have a lawful basis for processing your personal data.

We require this data so that we can reply effectively to any enquiries you have made.

Where do we process your data?

So that we can respond effectively with your enquiries. This is collected from or shared with:

  1. You or your legal representative(s);

We do this face to face, via phone, via email, via our website, via post and via application forms.

Your rights

The data that we keep about you is your data and in line with General Data Protection Regulation (GDPR) 2018 we will ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data

  1. You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service;
  2. You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request;
  3. You have the right to request that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. We retain our data in line with the Warrington Community Living Data Protection Policy and Record Keeping Procedures. A copy of our Policy can be obtained from the Data Protection Office at Warrington Community Living, Central Office. See below for how to contact us.
  4. You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.
  5. You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
  6. If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.

You may need to provide adequate information for our colleagues to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.

If you would like to complain about how we have dealt with your request, please contact:

            Information Commissioner’s Office

            Wycliffe House

            Water Lane

            Wilmslow

            Cheshire

            SK9 5AF

https://ico.org.uk/global/contact-us/

What are Cookies and Why do We Use Them?

Cookies are a standard Internet technology, and many major web sites use them to provide useful features for their members. Cookies allow us to store and retrieve login and other information on a user's system. They provide us with data that we can use to improve our service to you. Cookies themselves do not personally identify users, although they do identify a user’s computer. The default setting for most browsers is to accept cookies; if you prefer you can set yours to refuse them. If you choose not to accept cookies you will not be able to take full advantage of Warrington Community Living.

What Happens if Warrington Community Living Makes a Change to This Notice?

If Warrington Community Living intends to make a change to our privacy notice we will update this site and we will also notify you by email, where possible.

How You Can Contact Us

If you have any questions about this privacy notice, the practices of this website or your dealings with this website you may get in touch with the Data Protection Officer through the Contact Us page.

How to Unsubscribe

If no longer wish to receive updates on the products and services that we offer then please send an email from that address with the word ‘unsubscribe’ in the subject.