The overall rating given by CQC is - Good
Are services at this location safe? - Good
Are services at this location effective? - Good
Are services at this location caring? - Good
Are services at this location responsive? – Good
Are services at this location well-led? - Good
Caroline Davies Service Manager and the team are delighted with this outcome.
Positive comments from the report included included:
Is the service safe? –We saw that everyone living in the home enjoyed laughing and joking with staff and appeared comfortable around staff. The relative we spoke with also confirmed that they felt their loved one was safe living in the home and she felt confident that they were well looked after.
Is the service effective? –A relative told us that they were kept well informed of the well-being of their loved one. They told us that in respect of a recent health issue “They [the staff] could not have done anything better”, their care is “exceptionally good”.
Is the service caring? – Care plans were person centred and people were described in a positive way, we saw examples when people’s personalities had been described as “Helpful”, ‘Full of fun” and “A very nice man”.
Is the service responsive? – People living at Radcliffe Meadows had a full schedule of community based activities which they participated in. A relative told us, “I am happy for the home to phone me to make alternative arrangements to visit my relative as it means he is getting out and enjoying other social activities. I recall changing my plans so that he could go to the cinema for his birthday, which was great”.
Is the service well-led? – The staff we talked with spoke positively about the leadership of the home, and told us the registered manager often worked alongside them.
For the full CQC report please see the link below: