Twiss Green Lane is a GOOD service say CQC

The overall rating given by CQC is - Good 

Are services at this location safe? - Good

Are services at this location effective? - Good
Are services at this location caring? - Good
Are services at this location responsive? – Good

Are services at this location well-led? - Good 

Elaine Granite (Service Manager 53 Twiss Green Lane) and the team are delighted with the overall rating of GOOD and welcome some very positive observations were made by CQC. These include:

People using the service were observed to be comfortable and relaxed in their home environment and in the presence of staff.

Staff used their knowledge of the people they supported effectively so conversations and interactions reflected their understanding of people using the service.

People were treated with respect and their privacy and dignity was maintained.

Other positive comments were reflected throughout the report.

Is the service safe? – One person said ‘I am happy living here’ and a relative reported ‘My daughter is very settled and loves her home’.

Is the service effective? – One person said the staff are good workers. They are like a mum to me’ and relatives said ‘The staff are absolutely wonderful. I visit weekly and have no current issues’.

Is the service caring? – One person said ‘The staff love me and I love them’ and likewise feedback from relatives included ‘the staff are always kind and warm to me and they care for the people who live there’.

Is the service responsive? – One person said ‘I’ve been Christmas shopping and visited the pantomime in Manchester to see Shrek. There is always lots to do. Sometimes I go to the pub, pictures, visit my hairdresser and I help with food shopping too.

Is the service well-led? – The CQC said that the manager and staff spoken with demonstrated an understanding of the organisations, promise, vision and values and a commitment to the delivery of person centred care. 

The whole team hope to continue the good work and are aiming for Outstanding at the next inspection.

For the full CQC Report please click on the link below

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